RESTAURANT SUPERVISOR

SCOPE: HOTEL; REPORTS TO: F&B Manager; DEPARTMENT: FOOD & BEVERAGE​

Mission:

In charge of restaurants for an area or a time slot

What will you have to do?

• Lead 100% of the operation of the restaurant department.
• Control and ensure the procedure of daily and monthly inventories of crockery, glassware, cutlery, centrepieces, decorations.
• Control and ensure the EISI reporting procedure, follow-up to the general report of the department.
• Control and ensure the procedure of preventive maintenance, deep cleaning, machines within the bar department.
• Facilitate everything related to the state of the menus, liquor menus, wine lists, promotions of their department etc.
• Supervise that performance tests are carried out on the different machines, dosing machines, concentrates, etc.
• Is knowledgeable of the department's economic performance.
• Is knowledgeable of the economic goals of the hotel and their department, as well as their fulfilment.
• Support and participate in the development plans of core staff and trainees (if applicable).
• Be knowledgeable of the Brand philosophy, implementing the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• To know and participate in the achievement of the objectives of the Voice of the Customer and to ensure that these objectives are met, participating in the improvement plans established in their area.
• Be knowledgeable of the hotel's services and facilities as well as the entertainment

What are we looking for?

• Higher degree and/or university degree, preferably Tourism or Hospitality, or similar.
• Albanian and advanced English. A third language will be highly valuable.
• Knowledge of the latest waiting trends.
• Knowledge of REVO, and POS management.
• Advanced command of the Office 365 package
• Knowledge of hotel operations.
• Ability to work in a team, service orientation, quality and professionalism, global and strategic vision and communication and influence as key competencies.
• Creativity and innovation.
• At least 3 years’ experience in a similar position, in the sector.